Consumer
Information - Information for Complaints
The
Ohio Board of Motor Vehicle Repair is charged with administering
Sections 4775.01 to 4775.99 of the Ohio Revised Code. In addition
to evaluating candidates for registration, the board investigates
alleged violations of the registration law.
Although
the Board does not represent individuals who file complaints,
the Board will review complaints in a timely manner to ensure
that a complaint is processed and that the Board will take appropriate
action. Violations of the registration law may include:
Practice
of Auto Repairs by an unregistered auto body shop, auto glass
repairers, paintless dent repair business, air bag company or
window tint installation.
Violations of the Board's Registration Laws or Rules
Matters such as failure to fulfill contractual obligations are
not within the jurisdiction of the Board and require legal resolution.
Likewise, the Board has no power to order restitution and does
not establish or review costs for professional services. If
wrongdoing by a registrant is proven in court, send the Board
a certified copy of the order issued by the court.
HOW
TO FILE A COMPLAINT
Any person may file a complaint. The Board policy is that all
complaints must be made in writing and should contain sufficient
factual evidence to indicate a clear violation of the registration
law. Please complete the Formal
Complaint Form. Include with the complaint as much factual
evidence as possible, including documents, contracts and the
names, addresses and telephone numbers of potential witnesses.
Any documents received will not be returned. Virtually all materials
within the Board office (including complaints) are public records.
Complaints can be mailed or delivered to:
Ohio
Board of Motor Vehicle Repair
Attention: Board Investigator
77 South High Street, 16th Floor
Columbus, OH 43215
After
you file a complaint you will receive written confirmation from
the Board that your complaint was received. The Board's enforcement
staff will determine if further investigation is required. The
respondent is often sent a copy of the complaint and given 20
days to respond to the allegation. If the respondent is unwilling
to cooperate or the allegation requires the Board's attention,
the complaint is presented to the Board and a formal investigation
is opened.
Once
a formal investigation is opened, the enforcement staff proceeds
to gather all relevant information and conduct interviews of
the witnesses. When the investigation is completed, the enforcement
staff reviews the data to determine if charges should be filed
with the Executive Director.
If
warranted, the Board then reviews the charges and may bring
formal charges against the respondent, issue the charge and
a notice of Opportunity for Hearing.
If
the respondent does not request a hearing, the Board reviews
the evidence, decides on apppropriate disciplinary action, and
issues a Final Order.
If
a hearing is requested, a hearing is scheduled before a Hearing
Officer. After hearing the evidence, the Hearing Officer issues
a Report and Recommendations to the Board. The Board reviews
the Hearing Officer's Report and Recommendations and accepts,
rejects or modifies the Report and Recommendations. The Board
then decides on the approprate disciplinary action and issues
a Final Order.
